At Noah Sea Travel, we value your trust and satisfaction. If you are not fully satisfied with your purchase, we offer a clear and simple return and refund process designed for your convenience.

1. Return Conditions

We accept returns under the following conditions:

• Return requests must be made within 7 days of receiving the product.
• Products must be unused, unwashed, undamaged, and returned in their original packaging with all tags and labels attached.
• A valid proof of purchase (such as an order confirmation email or receipt) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, worn, or washed.
• Items not in their original condition or packaging.
• Personalized or customized products unless they arrive defective or damaged.

3. Refund Process

• Once we receive and inspect the returned item and verify that it meets the eligibility criteria, a cash refund will be processed.
• As all purchases are made via Cash on Delivery (COD), refunds will be issued in cash and coordinated directly with the customer for a seamless process.

4. Return Shipping Responsibility

• Customers are responsible for paying return shipping costs unless the return is due to an error on our part, such as a defective, damaged, or incorrect product.
• In the case of damaged or incorrect items, we will arrange a replacement or a full refund without additional cost.

5. How to Initiate a Return

To initiate a return, please contact us at [email protected] with the following details:

• Order number
• Full name and contact information
• Reason for return
• Photos of the item (if damaged or incorrect)

Contact Us

If you have questions about our Return and Refund Policy or need assistance, please reach out to us at [email protected]. Our team is here to help and ensure your satisfaction.